Customs Charges

Customers are cordially reminded that they are responsible for all taxes and customs duties.

We says this as we had a complaint today that a buyer in France had received a VAT and Duties demand for an order that was in excess of the value of the items order. Apparently, although she was aware that she would be charged duties, she felt that the charges were ‘too high’ and left a number of reviews on a review site to this effect blaming us for the high cost of the charges.

We do not make the rules, we do not set the duty and VAT levels, they are set by the government and or trading block where the customer resides.

We do dispatch worldwide (except Germany) but please remember these charges can occur. It’s in your own interests to find out your own country’s arrangements. Some countries have a small value waiver scheme so look out for that but rules can change at the drop of a hat.